A Chargisthan charger is only as good as the install behind it. This policy explains exactly how we survey, install, and hand over your charger — what's included, what's not, and what we need from you for a safe, smooth commissioning.
Six clear steps, from your first enquiry to a charger that's live on our platform and ready to use.
Free survey of your location, power, and feasibility.
We share a Bill of Quantities; work starts once you approve.
Charger fixed securely to a suitable wall or stand.
Safe connection to your supply with earthing & protection.
Charger onboarded to our platform and linked to your account.
App setup, a test charge, and a quick walkthrough.
At Chargisthan, installation isn't an afterthought — it's how we make sure your charger runs safely and reliably for years. This Installation Policy sets out how our certified team surveys, installs, activates, and hands over Chargisthan AC and DC chargers for homes, businesses, fleets, and public sites, and what each side is responsible for along the way. It works alongside our Terms & Conditions and Privacy & Security Policy.
This policy applies to installations carried out by Chargisthan or an authorised Chargisthan installation partner. The exact scope, materials, and cost of each installation are confirmed in the site-specific Bill of Quantities (BoQ) we prepare for you — so this policy explains the standard process, and your BoQ records what applies to your particular site.
Where a signed supply, project, or service agreement covers your installation, that agreement takes precedence for anything it specifically addresses.
Every installation begins with a site assessment by a trained technician — at no charge. We look at where the charger will go and whether your site can support it safely:
The assessment may be done on-site or, for simple cases, remotely using photos and details you share. Its findings feed directly into your Bill of Quantities.
After the assessment we prepare a Bill of Quantities — a clear, itemised list of the materials, labour, and any additional work your installation needs, with costs. Installation is scheduled only once you approve the BoQ in writing.
Where a specific charger model is advertised with free standard installation, that applies only to the standard scope defined in your BoQ. Extra materials or work beyond it are quoted separately and require your approval.
Installations are performed by certified technicians in line with applicable Indian electrical regulations, manufacturer specifications, and good industry practice. Our priority is a safe, compliant, and neat install.
If, on the day, our technician judges that an installation cannot be completed safely — for example due to inadequate wiring, unsafe surfaces, or missing approvals — we may pause or decline the work until the issue is resolved. This protects you, your property, and our team.
The technician fixes your charger to a suitable wall, pole, or stand chosen for safety, accessibility, and everyday convenience. Final placement is agreed with you on-site, within what's technically safe and practical.
You're responsible for ensuring the mounting surface is structurally sound. Chargisthan is not responsible for pre-existing defects in walls, surfaces, or structures, or for issues that arise from them after installation.
We connect the charger to your electrical supply with the appropriate cabling, protection, and earthing for the model installed. The standard package covers the components listed in your BoQ up to the agreed cable length and scope.
Once mounted and wired, we configure and activate your charger on the Chargisthan management platform (CPMS) and link it to your account. This is what enables remote monitoring, diagnostics, firmware updates, and — for hosts and operators — session and tariff management.
Activation needs working internet or mobile connectivity at the site; where signal is weak, we'll advise on options during the assessment.
Before we leave, we make sure you can actually use what we've installed. On request, our technician will help you install the Chargisthan app, connect it to your charger, and run a test charge together.
Installing the app, signing in, and starting or stopping a session.
Day-to-day use, safe handling of connectors, and simple troubleshooting.
For operators — an overview of tariffs, access, and the dashboard.
How to reach us and what your warranty covers going forward.
Your BoQ is the final word for your site, but as a general guide:
Once your BoQ is approved, we'll agree an installation slot with you. To reschedule or cancel a confirmed visit, please give us at least 24 hours' notice through our support channels; visits missed or cancelled at short notice may attract a re-visit charge to cover the technician's time.
We'll always try to keep to the agreed date, but we're not liable for delays caused by factors beyond our reasonable control — such as site unavailability, pending approvals, weather, or supply disruptions.
A smooth install depends on the site being ready. Before the visit, please:
If the site isn't ready or access isn't available, the technician may not be able to complete the work — and a re-visit charge may apply. We're not responsible for delays caused by site non-readiness.
Correct installation is essential for your charger's warranty to remain valid. Your Chargisthan warranty can be affected or voided by:
Full warranty terms are set out in your product documentation and our Terms & Conditions.
We take due care in every installation. To the fullest extent permitted by law, Chargisthan is not liable for loss or damage arising from misuse, negligence, unauthorised modification, third-party interference, or failures of electrical infrastructure that is not part of our installation scope. Our overall liability is as described in our Terms & Conditions. Nothing here limits any liability that cannot be excluded by law.
By approving your Bill of Quantities, scheduling an installation, or allowing installation work to begin at your site, you accept this Installation Policy together with our Terms & Conditions. If anything here is unclear, please ask us before work starts.
Ready to book a site assessment, or have a question about your installation? We're here to help.
📧 General: care@chargisthan.com
💬 WhatsApp: +91 81074 93232
✆ +91 81074 93232 · 9AM–6PM IST, Mon–Sun
📍 Near Nasrani Petrol Pump, close to Bhadu Market, Jodhpur, Rajasthan – 342014, India