Chargisthan builds EV chargers to last — but if something arrives damaged, defective, or wrong, we make it right. This policy explains exactly when you can cancel, when we replace, when we refund, and how to raise a request in minutes.
This policy covers products and services bought directly from Chargisthan — our AC and DC EV chargers, accessories, the Chargisthan app, and CPMS software subscriptions. It works alongside our Payment Terms & Conditions and the warranty supplied with your product. Because our chargers are often configured, delivered, and installed to order, our approach centres on replacing or repairing genuine issues rather than open-ended returns — while fully honouring your rights under the Consumer Protection Act, 2019.
Two simple ideas guide everything below:
Products bought through a distributor, reseller, or marketplace are subject to that seller's return policy in the first instance; the warranty still applies. This page governs purchases made directly from Chargisthan.
| Situation | What you get | Window |
|---|---|---|
| Arrived damaged / defective / wrong item | Free replacement or repair | Report within 48 hrs |
| Cancel before dispatch | Full refund of amounts paid* | Anytime pre-dispatch |
| Cancel after dispatch | Not available once shipped | — |
| Change of mind after delivery | Generally not accepted | — |
| Fault within warranty period | Repair / replacement per warranty | Warranty term |
*Less any non-recoverable costs already incurred for custom-built or custom-configured orders — see Cancelling an order.
We'll replace (or, at our option, repair) a product delivered directly by us if, on arrival, it is:
To qualify, tell us within 48 hours of delivery, keep the item unused and uninstalled, and share the supporting evidence described next.
For any transit-damage, defect, wrong-item, or missing-part claim, a clear unboxing video is the single most important piece of evidence — it lets us approve your replacement quickly and settle the transport claim with our courier.
Record one continuous, unedited video that shows the sealed outer package (with the shipping label visible), the full opening, and the condition of the product and its accessories. A short clip is enough — but please start it before you break the seal.
Keep everything as delivered until your request is resolved. For a replacement of an unused unit, we need the product in its original packaging with all accessories, manuals, and included cabling, and with tamper-evident seals intact where the issue isn't the packaging itself.
If the outer box arrives visibly crushed, wet, or opened, note it with the delivery agent if possible, photograph it, and refuse or flag the parcel — this strengthens a transit-damage claim.
To keep the policy fair for everyone, a replacement or return generally can't be offered when:
You can cancel an order free of charge any time before it is dispatched from our facility — just contact us and we'll refund what you've paid.
A refund is offered when a pre-dispatch order is cancelled, or when a confirmed defect or damage can't practically be replaced or repaired.
Once you raise an eligible request, here's what happens:
Send order details + photos / unboxing video. We confirm eligibility.
We arrange pickup where needed and inspect the returned unit.
Verified issues are approved for replacement, repair, or refund.
Replacement dispatched, usually within 10–15 business days of approval.
If inspection shows the item isn't eligible under this policy, we'll explain why and, where a unit was collected, return it to you; return logistics for ineligible items may be chargeable.
When a claim for transit damage, a defect, or a wrong / incomplete delivery is verified, Chargisthan bears the return and re-shipping cost. For requests that fall outside this policy (for example a change of mind), any pickup and delivery charges are borne by the customer.
It helps to know the difference between the two remedies:
For issues found at delivery on an unused unit — reported within 48 hours with evidence.
For faults that appear during use within the warranty term — resolved by repair or replacement of parts under the warranty document.
If a charger develops a fault after installation, please raise a warranty / service request rather than a replacement request — our support team will guide you.
Digital services work differently from physical goods. Chargisthan app credits, wallet top-ups, and CPMS software subscriptions are governed by our Payment Terms & Conditions: you can cancel future subscription renewals at any time, fees for a period already active are generally non-refundable, and unused non-promotional wallet balance is refundable on account closure.
The fastest way is to email or WhatsApp our support team with everything ready:
We'll acknowledge your request, issue a reference number, and tell you the next step.
We may update this policy as our products, logistics partners, and regulations evolve. Material changes will be reflected in the "Last updated" date above. The version in force at the time of your purchase is the one that applies to that order. Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019 and related e-commerce rules.
Need to return, replace, or cancel something? Our team will help you sort it out.
📧 Email: care@chargisthan.com
✆ / WhatsApp: +91 81074 93232 · 9AM–6PM IST, Mon–Sun
📍 Near Nasrani Petrol Pump, close to Bhadu Market, Jodhpur, Rajasthan – 342014, India