How we process, pack, ship, and deliver Chargisthan EV chargers across India — from a 7 kW home unit to a freight-shipped DC fast charger. Clear timelines, honest charges, no surprises.
This Shipping Policy explains how Chargisthan (Jodhpur, Rajasthan) fulfils and delivers orders for our EV charging hardware and accessories across India. Because our range spans lightweight home AC chargers to heavy floor-mounted DC fast chargers, timelines and handling vary by product — this page sets out what to expect for each. It applies to orders placed directly with Chargisthan; project and bulk deployments follow the delivery schedule agreed in your purchase order.
We ship to serviceable PIN codes across India through our logistics and freight partners. Coverage includes metros, tier-2 and tier-3 cities, and most towns. Remote, hilly, or restricted-access locations may take a little longer or, in rare cases, require an alternate delivery point.
Once your order and payment are confirmed, we begin processing — verifying stock, generating your invoice and e-way bill, and preparing the unit for dispatch. Standard orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays). Orders placed on a Sunday or holiday are picked up the next business day.
Made-to-configuration units, large quantities, and project orders may need additional lead time — we confirm the schedule with you in writing before dispatch.
Transit time depends on the product and your destination. These are typical estimates after dispatch, not guarantees:
The overall timeframe — processing plus transit — is usually within 15 business days of order confirmation for standard items.
Shipping cost is calculated from the destination PIN code, the weight and dimensions of the unit, and the transport mode required. The applicable amount — including any freight or handling for larger equipment — is shown to you before you confirm the order or quoted in your proforma invoice.
EV chargers are precision electronics, so packaging is part of the product. Every unit ships in protective, shock-resistant packaging with the charger secured, connectors coiled, and documentation and mounting hardware included.
Cushioned, moisture-aware packaging sized to the unit and its accessories.
Tamper-evident sealing with handling and orientation labels for carriers.
Charger, cable/connector, mounting kit, and quick-start guide.
Packaging matched to the product to avoid unnecessary waste.
Floor-mounted DC fast chargers are heavy and are shipped by freight/LTL transport, which works differently from a parcel courier. For these:
Planning a DC deployment? Confirm your site access and power readiness before dispatch so installation can follow delivery without delay.
Once your order is dispatched, we share the carrier name and a tracking reference by email, SMS, or WhatsApp so you can follow the shipment. If you haven't received tracking details within a reasonable time after your expected dispatch date, reach out and we'll get it to you.
Please make sure someone is available to receive the shipment at the delivery address. We ask you to do a quick check at the time of delivery:
We want every charger to arrive in perfect condition. If your order arrives damaged in transit, is missing items, or you received the wrong product, contact us within 48 hours of delivery with your order number, photos of the packaging and product, and a short description.
We'll investigate with the carrier and arrange a repair, replacement, or resolution as appropriate. Please keep the original packaging until the issue is resolved. Any warranty on the product is separate from and additional to this shipping remedy.
Occasionally a shipment runs late due to carrier load, weather, regional restrictions, or address issues. If your delivery is overdue, we're here to help track it down and keep you updated.
Delayed order or a delivery question? Email care@chargisthan.com or WhatsApp / call +91 81074 93232 (9AM–6PM IST, Mon–Sun) with your order number.
Need to change your delivery address? Let us know as early as possible. We can usually update it before the order is dispatched. Once a shipment has left our warehouse, address changes depend on the carrier, may add time, and could involve an additional charge — and in some cases can't be guaranteed.
Chargisthan isn't liable for shipping delays or failures caused by events beyond our reasonable control — including natural disasters, extreme weather, strikes, transport disruptions, regulatory actions, or public emergencies. If such an event affects your order, we'll keep you informed and resume delivery as soon as it's practical.
We may update this Shipping Policy as our products, logistics partners, and serviceable areas evolve. When we make a material change, we'll revise the "Last updated" date above. The policy in effect on the date of your order applies to that order.